Why should I become a member?
When you become a member of our website (www.tongsbaby.com) , you can be aware of innovations, opportunities and campaigns as a priority.
How can I order?
Ordering from our website is very easy and safe! You only need to complete a few steps to place an order. Select a product you want to buy and if you want quick look product detail page. click the “Add to Cart” button. Then choose “Continue Shopping” or “Finish Order”. When your shopping is finished, press the cart icon on the top right corner of the page and follow the steps of completing the order and paying.
How can I check my order status?
If you have created an account on our website (www.tongsbaby.com), you can check your order status by accessing your account. You can get detailed information from our customer service with your order number.
How do I make payment for my order?
It accepts payments through Visa, MasterCard, American Express and debit cards in all our stores and online stores. Only available online: the credit card used at the time of purchase requires an billing address and phone number. How soon will my order be prepared? Orders are prepared and delivered to the cargo as soon as possible. Your orders that you will place at the weekend will be prepared on the first business day following and delivered to the cargo as soon as possible. Your orders, which you will place on public holidays, are prepared on the first business day following and delivered to the cargo as soon as possible. We'll let you know when the baby clothes you've chosen are on their way. Order delivery times may vary during busy order periods. Your cargo is prepared for shipment within 1-5 business days taking into account summer-winter conditions. Your orders are important to us and we are willing to deliver them to you as quickly as possible.
Do you have a quality certificate?
We have quality certificates. We can send them electronically, we can deliver them printed on the box with the order.
I have a comment or suggestion about your website. Who should I contact?
We try our best to make your experience more practical and easy, but you can always contact us if you have new ideas or comments. Our Customer Relations Department for your ideas and suggestions you can access it via this email [email protected]
I want to order over the phone. What had I better do?
For your phone orders, you can call our number +905496999935 or contact us via whatsapp.
Where can I buy Tongs Baby products?
Except for our online sales channel, you can buy Tongs Baby products from our store located in the showroom and Vişne Street in Turkey.
My products on my bill turned out to be faulty. Who should I contact?
In order to determine the situation by examining accounting, inventory counting and camera footage on the central warehouse side, you can contact the Customer Relations Department on weekdays between 08:30-18:30 (except for public holidays) by calling +905324832640 Dec.
I lost my bill, can I return the product this way?
If you lose your bill, you must send the product to the specified address and add a note with the billing address, phone number, order number and information indicating the reason for the return that you used in the order.
Is it possible shipping to international countries ?
We have sales to Asia, Europe, America, Middle East and all world countries.